Frequently Asked Questions (FAQs)

Outlook Year View

I am running Outlook 2007 or above and Outlook Year View is not displaying properly.

When using Outlook 2007 or above you will need to change the local access path to a network style access path in your Year View Calendar properties.

To make this change:

Open Outlook
Right click on your Year View Calendar and select Properties
Click on the Home Page tab
The Address box should have something similar to: "file:C:\Program Files\Planet Software\Year ViewFrame.htm"
Click in the Address box and change the section that points to a local file (in this case "file:C:\") to "file:\\127.0.0.1\c$"
- EG: "file:C:\Program Files\Planet Software\Year ViewFrame.htm" will become "file:\\127.0.0.1\c$\Program Files\Planet Software\Year ViewFrame.htm"
- If you are not an Administrator and are having trouble with this step you need to ask your administrator to setup Sharing on the folder containing the Year ViewFrame.htm file.
Click Ok
- You may see a message that says "Could not obtain offline settings for the address file:\\127.0.0.1\c$\Program Files\Planet Software\Year ViewFrame.htm. Certain types of addresses cannot be made available offline". If so click Ok on the message and the Year View Calendar should load in the background. Click cancel on the Properties (your settings will have already been saved).

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I am getting the following error appear when I go to view the Year View: "Unable to display the folder. Path does not exist. Make sure the path is correct.". What should I do to resolve this?

The Year View is displayed on an HTML page that is referenced by Microsoft Outlook so that it is displayed embedded within the Outlook Application. (You can actually view the HTML page directly with a web browser.) This error indicates that the page reference is incorrect. Check this by:-

Right clicking on the Year View folder within Microsoft Outlook, and selecting Properties.
Now select the Home Page tab.
Show home page by default for this folder should be checked.
Now check that the Address field is correct, for example say you have file:C:\Pauls Projects\Year View 2000Frame.htm, simply click on the Windows Start Menu, and select Run. Then type the path (e.g. C:\Pauls Projects\Year View 2000Frame.htm) into the Open textbox, and press OK.
If you get an error then you need to determine the path where the application was installed and modify the Address field to reflect this.

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I am getting the following error appear when I go to view the Year View: "Unable to create Year View control. This is probably due to your security settings. Please refer to FAQ and ReadMe.htm for details on setting the Access Path. 99% of the time this issue can be resolved by changing to a UNC style path, rather than the default file path". What should I do to resolve this?

This error seems to have become more frequent since the introduction of Windows XP Service Pack 2, although it is not a consistent issue. Suggested steps to resolve this issue are:-

If you are using Windows XP Service Pack 2 : Due to Changes to Functionality in Microsoft Windows XP Service Pack 2 - Enhanced Browsing Security, you will need to unblock the HTML pages that the Year View relies upon. You will find two htm files in the location that you installed the Year View. Select one using the file browser, right click and select Properties. You should then see an Unblock option; select this. Repeat for the other htm file. Now when you view the Year View within Outlook the control on the web page should be able to install itself. If not, continue with the following checks:
Check that the reference path is correct (this is explained above).
When you Run the Address Path (as explained above), does the Year View appear within you web browser without error?
- Yes - The security permissions within Microsoft Outlook are preventing the Year View from running properly within the application. You can modify this by selecting Tools->Options->Security, and modifying the Security Zones .
- No - If you receive errors when viewed in the web browser, then proceed with the following checks:-
  - Close Microsoft Outlook and any browser displaying the Year View
  - Go to the command prompt (under Accessories on the Start Menu)
  - Change to the system32 folder under windows. This would normally require: cd c:\windows\system32
  - There should be 4 files stored in this location, namely: OutlookYearView.ocx, oyvRefresh.exe, oyvTimer.dll and PSCDO.dll.
  - Each of the aforementioned files should be registered with Windows. For example, to do this for OutlookYearView.ocx, type: regsvr32 /i OutlookYearView.ocx , and then press return. Repeat this procedure for each relevant file. (You may receive a warning when you do this...don't worry about this...)
  - Now run Microsoft Outlook, and go to view the Year View.

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I have just upgraded Outlook Year View (OYV), and now receive a dialog box saying 'error reading cache file'. What should I do?

Depending on the old version and new, you may experience this error due to changes in the information that is cached. To resolve this close Outlook and delete the cache files. The location of these are indicated in the error dialog that you receive. Each year you view will cause the generation of a cache file, so there may well be multiple files that you need to delete. These filenames are a combination of your login, the calendar name and the year. Once you have deleted these, restart outlook and view the year view. New cache files should be generated, and the year view should function correctly.

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How do I uninstall Outlook Year View (OYV)?

The installation of OYV is different to most other applications as the installer creates a custom html page that references a CAB file, and this html file is associated with an Outlook Folder. When you first view the OYV folder within Outlook, the contents of the CAB file get extracted and installed on your local system. This method of installation means that administrators can install the product on a public folder, and when each user accesses the aforementioned public folder OYV installs the required components locally.

An uninstaller is currently being developed - a beta version is available under the downloads section.

To manually uninstall the application:

Under Microsoft Outlook, right click on the Year View Folder that you wish to remove, select Properties from the context menu, and then the Home Page tab. Make a note of the Address , as this is where you originally installed the application.
You can now delete the Year View Folder from Outlook (make sure you do not delete the actual calendar with which it is associated!)
Close Microsoft Outlook. (If Outlook 2000 you will need to Select File->Exit and Log Off )
Using Windows Explorer, navigate to the location you installed OYV (this should match the Address that you made a note of early). The default location is C:\Program Files\Planet Software\Year View.
This location should only contain 1 cab file and 2 html files. If this is true, simply delete this folder.
Go to the command prompt (under Accessories on the Start Menu) If running Windows 7 you must ensure you run the command prompt with administrator rights.
Change to the system32 folder under windows. This would normally require: cd c:\windows\system32
There are 3 files stored in this location, namely: OutlookYearView.ocx, oyvTimer.dll and PSCDO.dll. If you are using any other Planet Software Outlook products, ignore PSCDO.dll. For each of the relevant files, you must first unregister them, and then delete them. For example, to do this for OutlookYearView.ocx, first type: regsvr32 /u OutlookYearView.ocx, and then press return. Then type del OutlookYearView.ocx. Repeat this procedure for each relevant file.

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I am getting an error that says: "Unable to obtain username". What can I do to resolve this?

One of the files that the Year View relies upon to safely interact with Outlook without triggering security prompts may need to be re-registered. This can be accomplished as follows:-

Go to the command prompt (under Accessories on the Start Menu)
Change to the system32 folder under windows. This would normally require: cd c:\windows\system32
There should be a file stored in this location named PSCDO.dll. type: regsvr32/i PSCDO.dll and then press return.

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I can no longer see the Year View calendar displayed since I've upgraded to Outlook 2007. Why?

Outlook 2007 does not support local access path's like previous versions of Outlook. This means when you install OYV you need to use either a UNC style path or a URL.
If you've already install OYV, you can right click on the Year View folder and select properties.

If you have the appropriate permissions you should see a Home Page tab. The address box should have an entry something like the following: file:\\c:\Program Files\Planet%20Software\Year%20View\OutlookYearView.htm.

This will not work in Outlook 2007. If you are an administrator on your machine you can change it to:

file:\\computername\c$\Program Files\Planet%20Software\Year%20View\OutlookYearView.htm.

If you are not an administrator, you will need to share the folder where the HTML file is located, and then you can specify something like: file:\\computername\sharename\OutlookYearView.htm.

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When I install the product I get an error that says 'Failed whilst intialising Outlook! Invalid class string'...what should I do?

The cure in most cases is to run a Repair on Outlook (this is an option located on the menu).

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I am using Outlook 2007 and I am getting the following error when I view the Year View: "Error initialising: 13 Type mismatch". Why?

There is a known bug in Build 22 that causes this to occur on Outlook 2007 if the default calendar colour has not been changed. Build 23 addresses this bug, but a 'quick fix' is to go to Tools->Options->Calendar Options and pick a default calendar colour.

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I am using Outlook 2010 and when I go to view Year View on a public folder calendar, I don't see it. Why?

By default Outlook 2010 does not allow script in public folders. You need to tick the "Allow Script in Public Folders" box found under: File/Options/Trust Center/Trust Center Settings/E-Mail security.

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I am using Outlook 2010 and when I go to view Year View on a public folder calendar, I see the data from my local calendar instead. Why?

Outlook 2010 displays the Public Folder name differently to previous versions of Outlook; it appends the current users email address to the end. Therefore, you need to ensure you upgrade to build 26 (or higher) and change the IsPublicFolder setting in the HTML file from False to True using notepad (or similar). This setting will then 'skip' the first two portions of your Folder definition, e.g. if you currently have something like "Public Folders\All Public Folders\Leave Calendar", then adjusting the IsPublicFolder setting to True will ensure that Outlook 2010 clients ignore the Public Folders and All Public Folders portions, and simply look from that point onwards. You should leave the Folder definition with these two inital folders as they are required for backward compatibility.

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Year View Web

I am trying to setup this application to work in connected mode with my Exchange 2003 Server. However, I keep getting access denied and bad login errors. What might be causing this?

The most common reason for this is that Exchange 2003 Server does not have the integrated security enabled for OWA (previous versions of Exchange did). YVW relies upon this security mechanism to gain access to Exchange. Therefore, if you run Internet Information Services Manager, and connect to your Exchange server (if you have a back-end front-end setup, you should be targetting the back-end server), locate the Exchange virtual directory and under the Directory Security tab ensure that Integrated Security is enabled.

The other possibility is that WebDAV access is disabled: The WebDAV extension in IIS is a general extension that enables WebDAV for all web directories on the server. It has nothing to do with Exchange, and is normally set to Prohibited. WebDAV as it applies to Exchange is handled by the Microsoft Exchange Server extension, which needs to be set to Allow.

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Whenever I perform a print preview or try to print out the contents of the browser, I cannot see the coloured blocks? Why?

If using Microsoft Internet Explorer, checkunder Tools->InternetOptions->Advanced, and scroll down the list until your find Printing. Print background colors and images should be checked.

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After I install Year View Web 2.5, I get an error when I view the application in a browser window?

You need to ensure that under IIS the virtual directory you have specified for the application is configured to use a .NET 2 application pool. Version 1 and Version 2 .NET applications cannot run in the same application pool.

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Year View

I am trying to setup this application to connect to my Exchange 2003 Server. However, I keep getting access denied and bad login errors. What might be causing this?

The most common reason for this is that Exchange 2003 Server does not have the integrated security enabled for OWA (previous versions of Exchange did). Therefore, if you run Internet Information Services Manager, and connect to your Exchange server (if you have a back-end front-end setup, you should be targetting the back-end server), locate the Exchange virtual directory and under the Directory Security tab ensure that Integrated Security is enabled.

The other possibility is that WebDAV access is disabled: The WebDAV extension in IIS is a general extension that enables WebDAV for all web directories on the server. It has nothing to do with Exchange, and is normally set to Prohibited. WebDAV as it applies to Exchange is handled by the Microsoft Exchange Server extension, which needs to be set to Allow.

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